Case Study Detail
Language: English

HP HOOD LLC: Meeting customer demands of 99.6 percent on-time delivery

 HP Hood LLC
Transportation Management System On-time Delivery TMS

Founded in 1846, HP Hood LLC is one of the largest branded dairy operators with 16 manufacturing plants throughout the United States. In its traditional home territory of New England, the company’s lines of milk, cream, ice cream, cottage cheese, and sour cream regularly rank number one in the six-state area. HP Hood has a broad customer base from grocery warehouses to convenience stores; managing approximately 150,000 annual shipments across 12 processing plants and 22 distribution centers.

Business need:
With multiple acquisitions, there was a need for a unified transportation management process throughout their supply chain.

HP Hood implemented Sterling Transportation Management System (Sterling TMS) in 2002, which provided a logistics network of thousands of carriers, along with the capability to automate the entire transportation management process.

- Provides complete visibility into the entire transportation process, enabling real-time decisions during order to delivery cycle
- Increased on-time deliveries to 99.6 percent
- Reduced stock-outs, resulting in continued trust of customers
- Streamlined freight payment process to 95 percent automated
- Reduced LTL shipments by 20 percent

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